Customer Service Rep - English
American Customer Care Inc American Customer Care Inc Montoursville, PA Montoursville, PA $11.
50 - $12.
00 an hour $11.
50 - $12.
00 an hour 14 hours ago 14 hours ago 14 hours ago REMOTE WORK AVAILABLE EXPLORE THE POSSIBILITIES!! We have recently opened 8 additional positions to be filled this month! American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people.
Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team.
We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well.
We are redefining customer service.
That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.
ACC handles calls from existing and previous customers of our Fortune 500 clients.
We are currently hiring professionals to work in the role of:
INBOUND CONSUMER RELATIONS REPRESENTATIVE
Responsibilities:
Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product/service issues and concerns Document and update customer records based on interactions Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information
Qualifications:
Customer service experience is required Positive and professional demeanor Excellent written and verbal communication skills Experience with diagnosing and troubleshooting Experience supporting consumer products and/or services.
Must be dependable to work your scheduled shift TRAINING:
Product and process training (Understanding of our client's range of products, ingredients, standard procedures, etc.
) Systems training (How to use CRM and ACD Tools) On-the-job training (Frequently Asked Questions, Job Shadowing, etc.
) On-line training WHY US? We inspire and develop employees to be their best We create experiences that inspire and make a difference We nurture a network of business partners to bring the best solutions to our clients Home Environment and Work Space:
Dedicated home office workspace, preferably a separate room with a door Adequate space to set up the workstation Ability to hardwire internet, plug directly into your router Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
This includes but is not limited to:
Children playing Dogs barking Loud music Non-work-related phone calls Doorbells Family members/roommates You are scheduled on the phone throughout the entirety of your shift.
It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
EEO Statement:
American Customer Care is an equal-opportunity employer.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $12.
00 an hour $11.
50 - $12.
00 an hour 14 hours ago 14 hours ago 14 hours ago REMOTE WORK AVAILABLE EXPLORE THE POSSIBILITIES!! We have recently opened 8 additional positions to be filled this month! American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people.
Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team.
We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well.
We are redefining customer service.
That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.
ACC handles calls from existing and previous customers of our Fortune 500 clients.
We are currently hiring professionals to work in the role of:
INBOUND CONSUMER RELATIONS REPRESENTATIVE
Responsibilities:
Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product/service issues and concerns Document and update customer records based on interactions Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information
Qualifications:
Customer service experience is required Positive and professional demeanor Excellent written and verbal communication skills Experience with diagnosing and troubleshooting Experience supporting consumer products and/or services.
Must be dependable to work your scheduled shift TRAINING:
Product and process training (Understanding of our client's range of products, ingredients, standard procedures, etc.
) Systems training (How to use CRM and ACD Tools) On-the-job training (Frequently Asked Questions, Job Shadowing, etc.
) On-line training WHY US? We inspire and develop employees to be their best We create experiences that inspire and make a difference We nurture a network of business partners to bring the best solutions to our clients Home Environment and Work Space:
Dedicated home office workspace, preferably a separate room with a door Adequate space to set up the workstation Ability to hardwire internet, plug directly into your router Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
This includes but is not limited to:
Children playing Dogs barking Loud music Non-work-related phone calls Doorbells Family members/roommates You are scheduled on the phone throughout the entirety of your shift.
It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
EEO Statement:
American Customer Care is an equal-opportunity employer.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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